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High Security
  • SSL certificate provided by VeriSign® (SSL certificate provider for the top 10 U.S. banks and 93 percent of Fortune 500 companies)
  • A physically secure data center monitored 24/7. Facility access is limited to experienced IT personnel
  • Multiple firewalls to prevent unwarranted intrusion by hackers and viruses
  • Regular updating and patching of system software and antivirus utilities

CISP/SDP Compliance
  • Compliance with the guidelines set forth by the Visa and MasterCard CISP and SDP programs
  • Adherence to a strict password policy for all employees and StoresOnline merchants

Built-in Redundancy
  • Redundancy built throughout the entire hosting infrastructure, including a clustered storage environment, redundant servers, power circuits, Internet Service Providers, Internet connections, and more
  • Failover redundancy in key areas, helping to ensure zero downtime in the event of a server or database failure

Regular Backup with Onsite and Offsite Storage
  • Daily and weekly backups of all sites and databases
  • Backup tapes stored onsite and offsite
  • Tapes stored offsite in a secure granite repository that is highly resistant to all types of natural or nuclear disasters

Facility Maintenance and 24/7 Monitoring
  • An Uninterrupted Power Supply and Backup Generator, coupled with a fire suppressive gas release system to guard against fire and power outage
  • Dedicated air conditioning, ensuring a temperature-controlled environment for proper hardware functionality
  • Data center vital signs monitored on a 24/7 basis
  • IT staff members on call 24/7 to correct problems if an essential component fails
  • An established Intrusion Detection System
  • Weekly vulnerability scanning by Security Metrics®

High Bandwidth and Network
  • Multiple Internet Service Providers
  • More than enough bandwidth to handle the high number of requests received by StoresOnline servers
  • Enterprise-level routers, switches, and networking (Cisco Systems® technologies)

Data Storage
  • Clustered environment (redundancy)
  • EMC2® storage (enterprise-level RAID 5 technology)
  • Oracle® 10G (RAC) database (enterprise-level RAID 1 technology)

Technical Support
  • Email support
  • 24/7 online chat support
  • Live phone support
  • Domain management

At a Glance
  • Online Merchant Services section
  • Online help files and tutorials
  • Up-to-date web promotion tutorials
  • 24x7 chat & email support
  • 11-hours-per-day phone support (Mon thru Fri)
  • Keyword Analysis Tools
  • Reverse Search Tool
  • Email aliasing
  • Secure real-time credit card processing
  • Domain hosting
  • Online image library
  • 500 MB web-storage space
  • FTP access
  • Visa/MasterCard-compliant hosting environment
  • 128-Bit SSL encryption
  • Redundant and load balancing web servers
  • Redundant T3 connection
  • Redundant uninterruptible power supply
  • Backup diesel generator
  • Firewall protection

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